Shopping and Retail

Many Unhappy Returns? Online Holiday Shopping’s Big Hangover

It wasn’t supposed to be like this. Online shopping would save us time, we were told. It would free us from the torment of malls, angry clerks and wasted Saturdays. But as the fantasy becomes real — e-commerce will account for $2.3 trillion, or one-tenth of all retail sales, in …

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Amazon Key Is a Lot Less Scary Than My Post-1-Click Remorse

So, too, may more information about our choices, according to a 2008 study, “The Blissful Ignorance Effect: Pre‐ versus Post‐Action Effects on Outcome Expectancies Arising From Precise and Vague Information,” published in The Journal of Consumer Research. Researchers found that the less knowledge consumers had about something before a purchase, …

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